Scooby: The AI-Powered Knowledge & Action Assistant for Your Enterprise
Elevate productivity and empower your employees with an intelligent chatbot that finds answers and completes tasks through natural conversation.
Scooby is more than a chatbot; it is a multi-agent knowledge and action platform engineered for enterprise productivity. Powered by Azure OpenAI, Azure AI Search, and Microsoft Semantic Kernel, Scooby combines advanced language understanding with powerful automation to transform how your workforce accesses information and executes tasks.
Key Business Benefits
Scooby delivers immediate value by streamlining operations and empowering employees.
Instant, Accurate Answers
Employees get verified information in seconds, sourced directly from official company documents and Freshdesk knowledge base articles.
A Trusted Source of Truth
Every response includes a reference link to the original document, ensuring transparency and compliance.
Multi-Agent Intelligence:
Specialized AI agents collaborate to understand, reason, and act, delivering coordinated and purposeful results.
Enterprise-Grade Security
Built entirely on the secure and compliant Microsoft Azure cloud, safeguarding your sensitive company data.
Boost Operational Efficiency
Drastically reduce the volume of routine queries to HR and IT, freeing your teams to focus on high-value, strategic work.
Self-Updating Knowledge
Scooby automatically syncs and indexes new and updated documents from Freshdesk and other repositories, ensuring knowledge is always current.
Core Features Designed for Performance
Knowledge Intelligence
Scooby understands meaning, not just keywords. Using AI embeddings and vector search, it delivers contextually accurate answers even from informal or unclear user queries.
Verified and Transparent Responses
Scooby understands meaning, not just keywords. Using AI embeddings and vector search, it delivers contextually accurate answers even from informal or unclear user queries.
Powerful Analytics and Insights
Gain a comprehensive view of your chatbot's performance and user engagement with detailed analytics on resolved queries, unresolved questions for content improvement, and agent-level performance.
Dynamic Knowledge Sync
Seamlessly upload new documents. Scooby automatically syncs and indexes them in Azure Search, requiring no manual setup or intervention.
Seamless Integrations
Scooby seamlessly integrates into your existing digital ecosystem — including Microsoft Teams, WhatsApp, Web Chat, and Email. Built on the Azure platform, it connects with Cognitive Services, AI Search, and Blob Storage for a unified experience.
Frequently asked questions
How is Scooby different from a standard chatbot?
Scooby is a multi-agent intelligence platform, not just a keyword-based responder. It uses specialized AI agents that collaborate to understand intent, reason through problems, retrieve information. This results in more accurate, context-aware, and helpful interactions for complex enterprise queries.
What makes Scooby's answers reliable and accurate?
Every response Scooby provides is grounded from the knowledge base. It cites its sources by linking directly to the original Freshdesk article or company document it retrieved the information from, ensuring transparency and allowing employees to verify the answer easily.
Is our company data secure with Scooby?
Absolutely. Scooby is built entirely on the Microsoft Azure cloud platform, which is renowned for its enterprise-grade security, compliance, and data protection standards. Your data remains within your secure Azure tenant and is not used to train public AI models.
How does Scooby get its knowledge? Does it require manual updates?
Scooby features a self-updating knowledge base. It automatically syncs with your designated sources, such as the Freshdesk Knowledge Base and Azure Blob Storage. When new documents are added or existing ones are updated, Scooby indexes them automatically, requiring no manual intervention to stay current.
Can Scooby be integrated into our existing systems?
Yes, seamlessly. Scooby is designed for integration with the tools your team already uses, primarily within the Microsoft ecosystem. It can be deployed in Microsoft Teams, embedded on your intranet via web chat, and connected to communication channels like WhatsApp. Its core runs on Azure services, ensuring smooth interoperability.
What kind of tasks can Scooby perform beyond answering questions?
Through its multi-agent architecture, Scooby can execute actions. For example, its Email Agent can draft and send context-aware messages. This paves the way for automating routine tasks like submitting IT tickets or initiating HR processes directly through conversation.
How can we track the performance and ROI of Scooby?
Scooby includes a comprehensive analytics dashboard that provides insights into key metrics such as total queries answered, resolution rates, user engagement statistics, and identifies unresolved questions. This data helps you measure adoption, demonstrate ROI, and identify gaps in your knowledge base.
What is required to implement Scooby in our organization?
Implementation involves connecting Scooby to your existing knowledge repositories (like Freshdesk), configuring it within your Azure tenant, and deploying it to your chosen communication channels (e.g., Teams). Our team provides support throughout this process to ensure a smooth setup and integration.
Can Scooby understand informal or poorly phrased questions?
Yes. Thanks to its use of AI embeddings and semantic search, Scooby understands the meaning and intent behind a query, not just specific keywords. This allows it to provide accurate answers even when questions are phrased informally or incompletely.
Who is Scooby ideally suited for?
Scooby is ideal for medium to large enterprises looking to improve internal productivity, especially within HR, IT, and Operations departments. It is perfect for organizations that want to provide instant support to employees while reducing the ticket burden on specialized teams.