Case Study

Scooby: How an AI-Powered Document Assistant Transformed Enterprise Knowledge Access

An intelligent chatbot built on SharePoint and ChatGPT 4.0 delivers instant, accurate answers from company documents, slashing query resolution time and boosting operational efficiency.

Product Development

Mobile Application Development

Off-shore Development Center

Azure Development & Deployment

Compliance & Governance

Custom Application Development

The Knowledge Access Problem

Organizations struggle with information silos where critical knowledge is locked within dense documents like policy manuals and FAQs. Employees waste valuable time searching for answers, leading to decreased productivity and increased frustration, while subject matter experts are bogged down by repetitive queries.

Our AI-Powered Solution & Its Core Mechanics

Key Functionalities

Advanced AI Insights: Leverages ChatGPT 4.0 to understand context and provide precise answers from any uploaded document.

Seamless SharePoint Integration: Operates directly within existing SharePoint libraries, requiring no complex new software.

Automated Ticket Escalation: Intelligently identifies unanswered questions and automatically creates support tickets for human experts.

Robust Access Control: Features role-based security to ensure sensitive information is only accessible to authorized personnel.

Implementation & Workflow

Simple Document Upload: Users add documents to a designated SharePoint library.

Automatic AI Training: Scooby instantly indexes and trains on the new content using its advanced AI model.

Natural Language Queries: Employees ask questions in plain English through a simple chat interface.

Tangible Business Impact & Key Outcomes

01

Drastic Reduction in Query Resolution Time

Employees shifted from lengthy manual searches to receiving instant, verified answers, accelerating decision-making and task completion across the organization.

02

Significant Liberation of Expert Resources

By automating responses to common questions, Scooby freed up subject matter experts and HR teams to focus on high-value strategic work instead of repetitive inquiries.

03

Scalable Knowledge Management Foundation

The solution effortlessly adapts to new document types and departments, providing a future-proof system that grows with the organization’s evolving needs.

04

Enhanced Employee Experience & Satisfaction

Providing immediate support and reducing friction in finding information led to a more empowered and productive workforce.

05

Proactive Problem-Solving with Agentic AI

Scooby’s agentic capabilities allow it to not just answer questions but also proactively automate workflows and enhance organizational decision-making.

A New Paradigm for Internal Support

Scooby successfully evolved the traditional helpdesk model into a dynamic, self-service knowledge hub. It demonstrates how AI can be seamlessly integrated into the core of a business’s operations, turning static document repositories into a conversational and actionable intelligence asset. This implementation has set a new standard for efficiency, accuracy, and scalable internal support.

Services